The Movable Buffet

Dispatches from Las Vegas
by Richard Abowitz

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Steve Wynn's Encore

December 22, 2008 |  9:42 am

Today is the most important day of 2008 for Las Vegas. Steve Wynn's new property opens. Much like Eminem, Wynn is following up his last self-titled success (Wynn Las Vegas) with Encore.

Two of the best Vegas sites (VegasTripping.com and RateVegas.com) have combined efforts with a site for today on EncoreOpening.com. There are Twitter updates, links to blog posts, photos, as well as any information you could hope to find aggregated from coverage elsewhere. I will be heading down at some point to get you my initial reactions.

Everyone on the ground seems very optimistic about Encore. Wynn Resorts is the only company with a casino on the Strip that has not taken a brutal stock drubbing, layoffs or other savage economic reality lesson this year. Wynn is opening his newest reported $2.3 billion venture despite the wretched economy. A quick survey of some of his competitors reveals problems getting financing for finishing next-generation Strip resorts such as City Center, continuing resort construction such as Echelon (former home of the Stardust), or just breaking ground such as Plaza (former home of the New Frontier). Encore has from the outside been all smooth sailing, as you would expect from resort creator Wynn. His nemesis and neighbor Sheldon Adelson's Palazzo (and, especially its mall) still feels somewhat unfinished almost a year after opening, but one expects perfection from the moment the doors open at Encore.

Billionaire Phil Rufffin in a recent interview with me about purchasing Treasure Island (a resort built by Wynn) essentially made this point explaining why he did not go forward with the more than $2 billion resort he had originally planned to replace his New Frontier. Ruffin noted: "I knew it was not going to work because I can't do Steve Wynn's numbers. And that's what I would have had to do to make the deal work. It did not make economic sense to me." Ruffin, after years on the Strip, recognized there is only one Steve Wynn. So, he sold the property to Israel-based ELAD group, which, rather than defer to the might of Wynn's reputation, planned a new $5-billion resort (more than twice what Ruffin thought he could do profitably) to be a bulked-up version of New York's Plaza hotel. That project is currently on hold because of the credit crunch.

ELAD will either disprove or learn painfully that only Steve Wynn gets to be Steve Wynn in terms of attracting the high rollers, big spenders and the luxury crowd in such a large volume. But it's not just about the dollars. Certainly the Bellagio is doing fine under MGM-Mirage (in my opinion, the best-run company in Vegas). But if money is no object, most people would still choose to stay at Wynn Las Vegas, and not just because it is newer, but because it is a better property.

I am going to make a confession now: I thought Wynn would fail when Wynn Las Vegas opened. Wynn has always been accused of overspending. And, I thought overspending was exactly what was happening when he bought and destroyed the Desert Inn to begin his massive resort with a price tag that kept going upward until breaching the $2 billion mark before Wynn Las Vegas finally opened in April 2005. That was a few months before I began writing the Buffet. So I'm spared public embarrassment of being quoted from the time on that. Had I been blogging back then, history would have preserved my flip reaction to friends that Wynn Las Vegas would make a lovely resort for the next owner. In other words, I did not see how Steve Wynn and his investors could pay down the debt incurred to build the place in time to avoid losing control of the property. Wynn Las Vegas was by far the most lavish resort the city had ever seen when it opened. By the end of the first year of operations, it was clear Wynn would have no problem with the debt and the resort would be making lots of money for investors. I was totally wrong.

And, even those who knew better did not at first give Steve Wynn enough credit. At the time Wynn Las Vegas opened, most saw the new resort as essentially a remake of the Bellagio with minor adjustments. In fact, a few years out Wynn Las Vegas turns out to be an improvement on that previous crown jewel, built when Wynn ran Mirage Resorts, and Wynn Las Vegas has become the model for plans for all of the next-generation resorts. The dancing fountains at the Bellagio, like the Volcano at the Mirage and the battling ships in front of Treasure Island were all Wynn creations. But they were outdoor spectacle for the masses: high-end carnival barkers. With Wynn, the Strip frontage is used like a mansion in how the resort is set back from the street inviting you to come down the walkway and explore the wonders within. And, there are wonders within. This design approach, as much as possible depending on acreage, is now standard for every newly planned resort on the Strip.

Wynn spent his money inside the resort instead of outside. That has paid off handsomely for the property. You cannot get a Wynn Las Vegas experience from the exterior. Wynn Las Vegas works the opposite way and pulls the tourists inside -- if only to wander the interior. Of course, getting people to walk into your casino is a big part of the battle for customers. Another advantage Wynn has is that the customer service is so extraordinary at his properties that in a town that at the high end has made an art of pampering guests, Wynn has created his reputation doing more of that and better.

This is not to say Wynn Las Vegas was a perfect property at opening. For example, Steve Wynn knows food, and the property has arguably the best restaurants of any Strip resort (unless you are on any sort of budget). But he did not get nightlife, and the lounge and nightclub had to be revamped shortly after the resort opened. Similarly for the man who first brought Cirque to Vegas, Wynn Las Vegas has failed at providing much in the way of headliners or entertainment that works: "Avenue Q" and then "Spamalot" closed quickly. Le Reve was bought out by Wynn from its creator to be revamped.

The same pattern seems to be playing out at Encore. The announcement of restaurants is generating high praise. I am especially excited to go to Sinatra, a restaurant created in partnership with the late singer's family. Meanwhile, Wynn has made the jaw-droping choice of bringing-on the forgotten impressionist Danny Gans, until recently at the Mirage. Gans, a remnant from family friendly Vegas, offers bland imitations of many forgotten and dead celebrities. Gans' show at the Mirage was not merely bad, it was painfully dull. Many nights locals could get free tickets. Perhaps Gans' new show will cut back on the George Burns and Gracie Allen routines and try to be a little more current; but I don't think Gans really has enough talent to succeed on the Strip in 2008. The bar has been raised on entertainment here. Still, Wynn has learned, it seems. Danny Gans is certain to be a lot cheaper than the reported $100 million it took to launch "Criss Angel Believe" at Luxor. If Wynn can't figure out what is going to work in entertainment as was the problem with "Avenue Q" and "Le Reve," he has learned to at least keep things cheap: an impressionist is a lot cheaper to finance than, say, an ambitious custom water theater like "Le Reve" or a Broadway cast making union wages.

One interesting change Wynn is dong for Encore is dispensing with the grand opening party packed with VIP locals, media, a red carpet and lots of free food. He is just planning to open the door and let the public inside.

Not that reporters are being forgotten. In this time of belt-tightening in media circles, Encore is giving reporters an invite to spend a free night at the property between Jan. 12-15 to enjoy the room, food, spa, salon and entertainment. I am not comfortable accepting a free room and amenities at the resort for coverage. After all, does that mean resorts that don't treat media to free rooms don't get covered?

Anyway, early next year when you see the flurry of coverage of Encore's rooms, spa, salon and dining you might want to ask the author or publication if the expenses on that coverage were paid for by Encore.

But by then I will have been to the property, as I hope to join the public today to explore Wynn's latest creation. There is nothing more exciting in Vegas than a new resort opening. And on the top of that list is a new Steve Wynn resort.


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Comments

If Steve Wynn had any class he would have at least sent me, a player's card member some sort of invite. Even a "Hey, I'm opening Encore, why don't you come check it out?" would have been appreciated. Sure, a comp would be nice, some free play maybe, but really I would just like to know when it is opening, and if there would be fireworks or something. I made sure that Wynn had my current address and email (Steve's crack employees had screwed up my email which is the same as my name) but still nothing in my mailbox or inbox. Also the Wynn and Encore websites won't load on my computer, and I don't have that problem with any other website as my high speed seems to be working fine. Wynn is pretty boring, not nearly as appealing as the Bellagio, and I suspect Encore won't be enough of a draw to keep me playing there. I refuse to play at MGM properties, as they do nothing for Vegas locals. That leaves me wandering through the resorts whenever I do go to the Strip and then taking my gambling money back to my neighborhood where I can get a free meal and some free play.

When the locals complain about being ignored, that usually means that whatever is ignoring them is awesome. The whining always comes down to parting with that extra nickel, like one that can be spent upgrading your computer to open state-of-the-art user-friendly resort websites.

The trouble with the Encore is that even with them tearing down the old Frontier sign, there is still just a dirt lot across the street, which makes for a real eyesore next to what is supposed to be a swanky joint. The strip deteriorates real fast past the Wynn: you pay big bucks to watch junkies score crack and streetwalkers strut their stuff. Doesn't strike me as too swanky, Wynn is gonna have to build a bigger landscaped mountain to hide the street view.

casinocon - the encore website requires Flash 9, you might have an older version of Flash.

I am an employee at Wynn and have been for about three and a half years now. The things that The Wynn's and Schorr's give up to ensure us employees our jobs deserve much praise and gratitude. It would be easy for someone as wealthy as them to say screw you and think of themselves. But they don't and won't. And that attitude carried throught us employees when interacting with guests, regardless of if they are staying with us or not. And just people know, the opening date for Encore (which is much more breath taking as Wynn, as hard as it was for even me to belive to ever be possible) has been set since last year and there are locals deals for Le Reve. Room rates aren't nearly what people say they are either at only $149 a night!

I am a Vegas local and a Red Card member, and I received an invite. Perhaps you've just been black-balled? :)

Another good read, thanks.

Thanks Steve and staff. I was going on line the 9th to book my wife's Christmas Present. A trip to VEgas. I opened my junk mail and there it was. Free stay in January, for 3Nights , 4Days.
Wow. What a deal.

There is absolutely no reason to label someone as "whining" when he or she dislikes the Wynn website. The fact that their site doesn't work for many users has nothing to do with the age or specs of the computer. Instead, the fault lies with Wynn.

As a web designer, the Wynn websites are an example of extremely poor design. Requiring that end users have the most up-to-date plug-ins like Flash means you are essentially eliminating a large segment of computer users from viewing your site. Consider that many users that access the Internet from work do not have administrator priviledges to download software updates. This means that unless your employer considers these updates essential (and most will not), Wynn is unaccessible.

Additionally, the last time I visited the Wynn sites, they used a Flash window that was a "pop-up" window. As many people have pop-up blockers, this means they have to override these actions just to view the website.

Adding up all these obstacles, the Wynn websites are the poorly designed. I'm guess that Steve Wynn personally approved the websites. However, I'd guess that he wasn't properly informed that his spiffy website can not be accessed by many of his potential customers.

Steve Wynn is a smart guy and an expert hotel/casino operator, but why don't we wait and see if Encore is successful and if opening this during the 2nd Great Depression works out or not.

It may be that Steve has overplayed his hand, for once.

HEY thack,

You make many good points - if Wynn is trying to reach people without the latest equipments/software/know-how, he would make his site more 1.0 for the masses. Wynn's site is 3.0 because if you got the money you got the upgrade and if you got the money, Steve wants your business, so he designs specifically for those with the upgrade.

My father and I ended up staying at the Encore for a night on the 27th. We were very impressed; both of us have stayed at luxury hotels around the world, and we were surprised by the quality of the (massive) room, but especially by the level of service (I should say that between us we have had pretty solid experience at other luxury hotels, e.g. the renowned Imperial in Vienna). Las Vegas continues to be the "adult Disneyland" where people make you feel absolutely flattered and delighted to spend ridiculous sums of cash. I've got do say, Mr. Abowitz, having previously read this entry I still found myself agreeing with the LA Times Travel section review of the hotel. Very impressive.

I receive free rooms and meal comps at most of the Las Vegas Hotels. I pay to stay at Wynn, that should tell you something about the caliber of the rooms, food and service. We will be back this weekend and comped for the first time.



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