Monthly Statements on Your Gambling Loss?
The Las Vegas Sun looks at a former gambler who is coming after the industry. The morality of gambling is not really an open topic in Las Vegas. If you are really uncomfortable being around it and are opposed to it, don't live here. You will hear the sound of slot machines in every grocery store and corner store. Going to the movies often means going to a casino. And the same is true for concerts or weddings and probably even your friend's kid's bar mitzvah. If nowhere else, casinos are totally respectable here: to work, to play, to celebrate and to hang out.
But the morally and legally sketchy history of the old gambling hall still has a tremendous psychological impact on the corporate world that invests billions in building and marketing and operating the Strip resorts. They fear change.
One result of the hall's shadowy legacy is that the resorts can be gaudy in their charity and ruthless in their politics. As Joni Mitchell is once said to have asked David Geffen: "Why is it so easy for you to be generous and so hard for you to be fair?"
You would have to live here to understand fully just how comfortable and hardcore casinos are when it comes to getting involved in county commission races, lobbying congress and tracking every tidbit of legislation anywhere that might impact them. And, this frequently means coming down hard on opponents. One casino company a few years ago got connected to creating an anonymous flyer attacking a politician who didn't do its bidding. No one gets in office here who has real and significant plans to raise taxes on resorts.
(Photo: Alexander Gallardo / LAT)
Back in the day, of course, enemy No. 1 of the gaming industry were the moralists who objected to gambling as a sin. But those were different times. More recently, old-school finger waggers no longer have "Guys and Dolls"-type worries over gambling and temperance and spend their time focused on stem cells or gay marriage or other things instead. And, particularly in Las Vegas, no grass roots movement against gambling is ever going to happen.
Living in Las Vegas requires you to be more than OK with gambling; you also must live surrounded by the sort of people engaged in putting money at risk in games: the tourists, hobbyists, the professionals, and the people with deep, life-destroying problems. This last category is the biggest headache for today's industry. It would be hard to live here for any length of time and not know someone who has destroyed themselves by gambling and often ruined the lives of family members along the way.
Certainly, by generously funding many of the programs for compulsive gamblers it seems likely the casinos have had some impact on the approaches taken to the problem by professionals. Each casino has some sort of program to help the addicts to varying degrees: sign up to not be mailed flyers, to get yourself banned from the casino or to be contacted by a support group.
Of course, none of the casinos offer you a plan that gives you the money back. The industry has plenty of fears about the nature of addiction and gambling and marketing and the impact all that put together might cause for the bottom line. On the surface, fears range from bad press to legislation to lawsuits. The more cynical might wonder what percentage of gaming revenue comes from people with problems. How much help can casinos really afford to give them?
My own insufficiently informed and examined opinion is that knowledge is power.
Enter Bill Kearney, a Philadelphia mortgage broker who claims to have once lost everything to Atlantic City casinos. Knowledge is exactly what Kearney is proposing.
Kearney has been pushing a bill through the Pennsylvania General Assembly, one that Vegas casino corporations are keeping close tabs on. The bill would require casinos to send customers a statement that would resemble a credit card bill or 401K statement. You would know down to the last cent how much you played, lost and won. Obviously, the gambling industry thinks this is a terrible idea.
One complaint the casinos offer is that doing this would be prohibitively expensive. The problem is that for regular customers almost every casino tracks this information already and they regularly send other mailers like coupons, incentives and deals to those same people. This is done thanks to the casinos' rewards/loyalty programs.
Even for non-gamblers, unless you want to pay for the privilege, casinos work hard to get you to sign up in a way that requires you to list things like your address and phone number. They then give you a special card that tracks what you do at every resort the company owns. So, when I was on Atkins diet, Stations Casinos got me to sign up for a card when they started to charge more for its buffets at Green Valley Ranch and Sunset Station to pay anonymously (or, as they put it, they were offering a discount if you have a card). Imagine how much more effort is put into keeping tabs on the specifics for gamblers. Anyway, throwing one more mailing, with info on how much you lost and won, probably isn't going to overwhelm any major resort in town with more paperwork.
So, instead we get the foolish slippery slope argument. The Sun interviews one gaming consultant: "What's to stop regulators from requiring McDonald's to send out statements to customers who they think are getting obese?"
My first thought: lots of things are going to make that not happen to McDonald's. Gambling has always been an industry with a unique level of regulation.
The idea of actually letting people see how much their gambling is impacting them in such a clear way seems overwhelmingly useful and empowering to individuals. In fact, according to the Sun, MGM already allows this option for players in their loyalty program.
As for how helpful this will be for problem gamblers, the experts interviewed seemed mixed. Of course, many of the experts are funded by casinos. But there is a certain common sense about the value in this idea.
What is also clear is that Kearney represents a new type of foe to the gaming industry. Comparing himself to a traditional gambling opponent, he tells the Sun: "They're throwing snowballs at casinos and I'm throwing nukes. They'd never come up with something like this because they never bit the apple. They never tried the product like I did."
Anyway, this right now is an idea in Pennsylvania that not only hasn't happened there yet, but one that no legislator here has even breathed a word to suggest should happen in Nevada. And it seems likely that will be the case for as long into the future as anyone can see. Still, the notion is powerful one. What do you think? Would this impact your gambling to know the exact numbers that result from your play?



Kearney better make sure his closet is free of skeletons if he's truly serious about pushing this idea. And yes, if gamblers knew the ACTUAL number, they would decrease their gambling.
Posted by: LadyPhoenix | September 18, 2006 at 04:33 PM
Kearney’s idea for the casinos to send monthly is a good one and one whose time has come. I wish my wife would have been getting them when she started casino gambling back in the 90’s. Today we’re in our late sixty’s and instead of enjoying what was supposed to be our ‘GOLDEN YEARS’ we’re both still working and are far from recouping the moneys she blow feeding her casino addiction. And you don’t have to worry about Kearney’s closet he revealed his skeletons in his novel “COMPED” a book I highly recommend.
Posted by: Dan | September 18, 2006 at 09:22 PM
I broke up with my girlfriend of a year, after finding out she was in debt to payday loan companies, banks, auto-title companies and the like. To the tune of 8 grand. Not good when you make 10 bucks an hour. Her sainted 93 year old mother, as well as all her siblings, have no use for her. My neighbor diagonally across the street sold the house, after divorcing his wife due to her gambling problem. I went out to dinner last night with a Bud who revealed his live-in girlfriend gambles all her money away at the same casino where she works.
The point is that while guys have the usual drinking and gambling problems, slot machines have a peculiar hold on too many females, enough to ruin their lives. Yes, Las Vegas ain't for everybody...
Posted by: Robert D. | September 19, 2006 at 08:04 AM
Thanks Dan, and I saw the book title when Kearney sent me an UNSOLICITED email...
Posted by: LadyPhoenix | September 19, 2006 at 08:08 AM
Robert: Your sexist view is off. Video poker, not slot machines, is the game of choice for gambling addicts, and it affects both women and men.
Gambling addiction is the problem, not people being unaware of it. Logic and numbers won't cure the addiction, so I don't see how this program would help.
Posted by: Sarah | September 19, 2006 at 11:50 AM
Sarah, your reflex reaction to my comment about female gambling is off base. Several recent studies have shown that females have a peculiar destructive addiction to slot machines, which includes video poker. It's funny how any comment that references gender is automatically called "sexist". All you have to do is go to a Vegas casino, and witness the number of men not playing the machines, sitting beside their spouse, who is pounding away. And not vice-versa. Bartenders and cocktail waitresses know what I'm referencing. And it's sad. And it's sad that PC clouds your mind.
BTW-I'm pro-choice.
Posted by: Robert D | September 19, 2006 at 06:38 PM
Actually, while you are correct that statistically slots are played more by women than men, there is still a huge difference between slots and video poker. It's funny how you can't tell the difference between two games, yet can lump a whole gender into a category based on your limited personal experiences. Do you think it's just as sad to watch men in the sports book?
BTW-I'm pro-choice.
Posted by: Sarah | September 19, 2006 at 07:37 PM
Sarah, Sarah,
BTW-I knew we agreed on something.
I remember when I was at the Delaware Race Track in 1998, when the slots, and yes, the video poker opened. And the buses pulled up from Pa., 98% filled with women. And the lady yelled "Gladys, save me a machine." She didn't care what machine was available, just that she could play on Saturday.
Yes, men are the worst abusers of almost anything, especially women. But maybe you need to visit Nevada, where I live, to see what the little mechanical monsters are doing to women. On a daily basis. For years and years. The casinos love equal opportunity losers, and could care less about the impact of losing female gamblers on families.
BTW-I wear a "Clinton-Gore 96" T-Shirt at Casino Monte Lago occasionally. Bet you agree...
Posted by: Robert D. | September 20, 2006 at 06:56 PM
You really are defending your view by telling a story of what you saw on a tourbus at a racetrack on the other side of the country almost a decade ago? I live in Vegas, and will be on the lookout for a Clinton-Gore 96 t-shirt wearer. Then I can show you that it is people putting money in the machines, not "little mechanical monsters" reaching into peoples' wallets. (Oh and I can point out all the men for you, too!)
Posted by: Sarah | September 20, 2006 at 08:55 PM
Sarah, ask for Robert at the Casino Monte Lago bar. I'll either be wearing a "Clinton Gore '96" Tee shirt, or a "Lesbians for Hillary" one. Or even a "My dog is smarter than your Bush president" shirt.
And then I'll educate you on the problems that women have with slots and VP machines. You do seem like a quick learner....
Posted by: Robert D. | September 21, 2006 at 08:03 PM
My name is Marilyn Lancelot and I have just published a book, Gripped by Gambling. The reviews and comments I am receiving are very positive. Every newspaper or magazine you open, you will read an article on gambling problems. Each time you turn on the news on the radio or TV, you will hear a story of someone who either committed a crime, committed suicide, or is in a psych ward somewhere, because of a gambling problem. If you click on this link you will see a description of the book and if you read the first paragraph, you’ll buy the book:
www.grippedbygambling.com
I have not gambled for 16 years and I also have a web page to help other female gamblers (currently in its ninth year of publication:
http://femalegamblers.org
If you should read the book, please let me know your opinion.
Sincerely,
Marilyn Lancelot in Arizona
Posted by: Marilyn Lancelot | July 29, 2007 at 08:44 PM